Infest Guard – Terms & Conditions

Effective Date: 15th-July-2026

These Terms & Conditions (“Terms”) govern the services provided by Infest Guard (“Infest Guard,” “Company,” “we,” “our,” or “us”). By requesting our services, accepting a quote, signing a service agreement, or making payment by credit card, debit card, ACH, or any other approved payment method, you acknowledge that you have read, understood, and agreed to these Terms.

1. Services

Infest Guard provides professional pest control services for residential and commercial properties. Services include, but are not limited to, the treatment, removal, prevention, and control of insects, rodents, and other common pests as described in your estimate, invoice, or service agreement.

2. Service Scheduling

Most services are scheduled and completed within 2–4 business days, depending on availability, property conditions, weather, access to the property, and the type of treatment required.

Completion times are estimates only and are not guaranteed.

3. Payment Authorization

By making payment, you confirm that:

• You are the authorized owner or authorized user of the payment method.

• You have reviewed your invoice before submitting payment.

• You voluntarily requested the services.

• You authorize Infest Guard to charge the agreed amount.

4. Client Responsibilities

The client agrees to:

• Provide accurate contact information.

• Allow safe access to the property.

• Follow any preparation or post-treatment instructions provided.

• Inform us of any known hazards, pets, allergies, or special conditions before treatment.

Failure to provide proper access or required preparation may require rescheduling and may result in additional service charges.

5. Service Completion

Services are considered complete once the agreed treatment has been performed.

6. Cancellations

Appointments may be cancelled before technicians are dispatched.

Once work has begun or services have been performed, cancellation requests will not result in a refund.

7. Chargebacks & Payment Disputes

Customers agree to contact Infest Guard before initiating a payment dispute.

A transaction should not be disputed as unauthorized, fraudulent, or unrecognized when:

• The customer requested our services.

• An invoice or secure payment link was sent directly by Infest Guard via email or text message.

• The customer personally completed payment.

• Services were performed as agreed.

Infest Guard maintains invoices, communication records, scheduling records, payment confirmations, technician service records, timestamps, and other supporting documentation to respond to invalid chargebacks.

8. Limitation of Liability

Infest Guard’s liability shall not exceed the amount paid for the services provided.

We are not responsible for indirect, incidental, or consequential damages arising from our services.

9. Governing Law

These Terms shall be governed by the laws of the state in which Infest Guard provides services, unless otherwise required by applicable law.

10. Contact Information

Infest Guard

Phone: (219) 463-3785 | (219) INF-EST5

Email: info@infestguard.com